Changes & Returns

If you wish to change or return a product please contact us at 2510 226929 or via email at info@constantinos-jewellery.com in order to inform you of the procedure to be followed.

Changes are made ONLY with the DHL and with the delivery-receipt method ( hand-to-hand). Shipping costs are 2.5€ for the return of the product to our site and 2.5€ for the reshipment of the new product, total 5.00€.

The customer has the right to return the products purchased or to change the order (all or part of it), without obligation to inform the reason for which he wishes to return or change the products, within fourteen (14) calendar days from the date he received them and, in fact, when there are several products in the same order from the delivery of the last one, while when there is an obligation to deliver products at regular intervals from the delivery of the first one.

If the return is not made within the above 14-day period, then the Constantinos-Jewellery may refuse to accept it.

In case of a refund request, the refund will be charged to the customer-sender. Only the value of the products within 10 working days is refunded, not the value of the cash on delivery and shipping costs.

In order to meet the deadline, it is sufficient to send the change/cancellation declaration before the 14-day deadline.

Changes and returns of products are accepted under the following conditions:

  1. The product has not been worn - used beyond the test.
  2. The manufacturer's labels and the labels of the products must not have been removed or damaged.
  3. All accompanying materials, such as the accompanying box and proof of purchase, must be sent back with the product.
  4. If the product is accompanied by a gift, this must also be returned.
  5. The packaging of the shipment should be secure, so as to avoid any damage during transport. Returns with damaged original packaging due to customer/shipper negligence or sticky tape on the box or and pen/marker notes will not be accepted!
  6. The right of withdrawal - return and exchange of products does NOT apply to products made to order by the customer.

The return is made in any way the customer chooses and the shipping costs are borne exclusively by the customer.

In the event that the customer receives a defective or damaged product, the company Constantinos-Jewellery will make every effort to replace it with an identical or similar product, at no extra cost. Only the product that is unsuitable to be worn or used for its intended purpose or that does not have the agreed properties as described on the company's website is considered defective. Under no circumstances shall a product that deviates from the photographs posted on the company's website due to the expected differences in the way they were taken and posted be considered defective. In any case where a defect is detected, the customer is obliged to contact the online store by e-mail at info@constantinos-jewellery.com. However, if a product is found to be defective, the company expressly reserves the right to diagnose the product in question as defective, after inspection by its competent employees.